OUR SERVICES - Union EAP helps union members navigate all of the following through expert assessment, direct care and connection to high-quality resources: Union EAP provides unlimited 24/7/365 access (including after hours, weekends and holidays) to Care Coordinators trained to assist with all of the above. Please call us. You are not alone, and we are here to help. But we can only help if you reach out.
ACCESSIBLE & AVAILABLE - Union EAP Care Coordinators are available via call or email to assist members 24 hours a day, 7 days a week, 365 days a year. Members have unlimited access to Care Coordinators, including after hours, weekends and holidays. Union EAP provides toll-free communication lines that are promptly answered with an available Care Coordinator to assist members with their needs, including crisis, distress, and critical incident response.
PLAN COVERAGE, ASSESSMENT & REFERRALS - Union EAP Care Coordinators are licensed, license eligible, or certified behavioral health professionals trained to assess the needs of each member via telephone and provide the applicable resources. Care Coordinators assess each member’s concerns, resolve them if possible, and develop an ongoing care plan, when necessary. Care Coordinators assist in implementing the care plan, and they stay with members throughout the entire process, until their issues or needs have been satisfactorily resolved. Referrals to appropriate professionals are typically made within 48 hours of the initial call requesting services. In an emergency situation, referrals are made immediately to ensure the safety and well-being of members and their dependents. Care Coordinators will provide mental health referrals to professionals who work with each member within the parameters of the Union or other options that may not be covered by said plan.
Referrals to appropriate professionals are typically made within 48 hours of the initial call requesting services. In an emergency situation, referrals are made immediately to ensure the safety and well-being of members and their dependents. Care Coordinators will provide mental health referrals to professionals who work with each member within the parameters of the Union or other options that may not be covered by said plan.
MENTAL HEALTH & SUBSTANCE USE SERVICES - Substance Use Disorders / Mental Health Screen For members struggling with substance use disorders and other mental health issues, we provide services including, but not limited to: conducting thorough screenings and assessments; determining necessary level of care required; coordination and referral to pre-screened and evidence-based substance use detox and treatment centers and other mental health facilities. Mental Health Counseling: For members who need assistance in finding pre-qualified licensed clinicians that are covered under their current insurance if available for individual, couples, and family counseling. All sessions may not be covered or qualify under individual insurance plans, and it will be the responsibility of the member to cover any outstanding charges in these cases.
Mental Health Counseling: For members who need assistance in finding pre-qualified licensed clinicians that are covered under their current insurance if available for individual, couples, and family counseling. All sessions may not be covered or qualify under individual insurance plans, and it will be the responsibility of the member to cover any outstanding charges in these cases.
Mental Health / Diagnostic Testing: For members who need assistance with arranging evaluations or diagnostic testing related to learning disorders, developmental delays, congenital and organic disorders, psychological and/or IQ testing. Psychiatric Referrals: For members who need assistance to schedule services related to medication management or medication consultation with a psychiatrist, in addition to assisting members with attaining medical level evaluations such as fitness for duty evaluations and threat of violence evaluations.
Note: Special evaluations required by the Department of Transportation (DOT) and affiliated agencies for services provided by Substance Abuse Professionals (SAP), providers certified by the DOT who specialize in chemical dependency evaluations and are required by the DOT to conduct all assessments on employees in safety sensitive positions, are not covered by Union EAP.
WORK / LIFE SERVICES - Union EAP assists in finding helpful resources and referring qualified professionals for the following; Legal Consultation: We assist members and their families who are dealing with legal issues in finding resources and giving referrals to qualified legal professionals who can best meet their individual needs. Childcare & Eldercare Referrals: We assist members in finding local resources that can help them address issues of childcare and supporting elderly parents or relatives. Financial Services: We assist members and their families in finding resources to assist with budgeting, debt management, bankruptcy prevention, credit issues, and other similar financial issues.